Try un-installing the extension and then re-installing. Check the boxes next to "Browsing history", "Cookies and other site data" and "Cached images and files".Clear your cache and cookies: 🍪Ĭopy and p aste chrome://settings/clearBrowserData into a Chrome tab and click Enterįrom the time range drop-down, select All time To hard refresh Chrome on a Chromebook: Hold the Ctrl/Shift key and press the 'R' key or the r eload icon from the navigation toolbar. To hard refresh Chrome on Mac: Hold down Shift and press the reload button, or hold down Command, Shift, and press the 'R' key.ģ. To hard refresh Chrome on Windows/PC: Hold down Ctrl and press the reload button or F5.Ģ. Restart Chrome (You can type chrome://restart into the browser bar and click Enter.) Hard refreshġ. The majority of our users' problems are solved by following these steps: 🚧 Restarting chrome
If you're experiencing an issue with Screencastify that isn't covered in any of our troubleshooting articles, we recommend trying the following actions to attempt to resolve the issue.
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